Delivering excellent service is very important to us.
To monitor our service we send out a Client Survey to all our clients at the end of their matter with us.
We use the results of the survey to fine-tune our services and ensure that we continually adapt them to meet the expectations of clients.
How are we doing?
- 94% of our clients, that completed our client survey during 2016, said that they would recommend us to family and friends
- the graph below shows the average service scores achieved, for each service area measured by the survey. The maximum score available was 7.